Customer Service Coordinator

Description

About Us:

Crowe Global is an integrated network of professional accounting and consulting firms with over 200 independent accounting and advisory services firm members in more than 145 countries around the world. Crowe Global is one of the top ten accounting firms globally.

Crowe provides global reach on a personal scale. Our Member Firms are focused on the future and the client experience, working with clients to build something valuable, substantial, and enduring. Close working relationships are at the heart of our effective service delivery.

At Crowe, our professionals all share one commitment, to deliver excellence.

NOTE: Looking for individuals in Pacific Time Zone of the United States of America. Others need not apply.

Position Overview:

As a Client Service Coordinator, you will play a crucial role in ensuring the success of multiple projects and operational initiatives. You will be responsible for overseeing and managing the delivery of high-quality service, addressing client needs, and building strong relationships. The ideal candidate is customer-focused, possesses excellent communication skills, and has a proven track record in client service management.

This role is very dynamic and is designed to empower you with the skills and experience needed to excel in a global client-centric environment. As a Client Service Coordinator, you will take a pivotal role in guiding, assisting, leading, liaising, and managing key components of our operation.

Key Responsibilities:

• Develop and nurture strong relationships with clients, vendors, and industry professionals to understand needs and manage expectations.
• Oversee and manage the delivery of high-quality services, ensuring they align with client expectations and contribute to overall satisfaction.
• Lead the onboarding process for new clients, facilitating a smooth transition and comprehensive understanding of our services.
• Implement effective data collection strategies, analyze client-related data, and generate data-driven reports for insights and key operational initiatives.
• Manage domain responsibilities, maintaining accurate and up-to-date records for all clients.
• Collaborate with outside counsel for legal matters, ensuring compliance with regulatory requirements and addressing legal concerns as they arise.
• Act as the primary point of contact for client inquiries, concerns, and escalations, demonstrating a commitment to timely and effective issue resolution.
• Work closely with internal teams to coordinate and optimize project deliveries, fostering a seamless and efficient operational process.

Qualifications:

• Bachelor's degree in Business Administration or related field preferred.
• Proven track record in client service with a focus on building and maintaining client relationships.
• Minimum of five (5) years of experience in a client-facing role.
• Strong communication and interpersonal skills, capable of effectively liaising with diverse stakeholders.
• Legal or paralegal experience preferred.
• Ability to analyze data and draw actionable insights to inform decision-making.
• Exceptional organizational, problem-solving, and attention to detail abilities, plus analytical thinking and documentation skills.
• Proficiency in Microsoft Office tools and other relevant tools.
• Proficiency in CRM software preferred.
• Knowledge in domain and trademark industry is a plus.
• Experience with a global organization preferred.

Job Type: Full-time

Pay: $80,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Experience level:

• 5 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Work Location: Remote